Shipping Policy

Made-to-order processing

Our products are made to order. Please allow approximately 2–7 business days for production before your order ships. Business days are Monday through Friday, excluding holidays.

Processing estimates may vary by product, availability, and seasonal demand. Production time is separate from shipping transit time.

Shipping charges and destinations

Available shipping destinations, shipping options, and charges are displayed at checkout before payment. Shipping charges may vary based on your delivery address and the items ordered.

Delivery estimates

Delivery dates are estimates unless a shipping service expressly guarantees otherwise. Production delays, carrier disruptions, severe weather, holidays, and customs processing may affect arrival times.

Please allow extra time for gifts and time-sensitive orders. Contact us before ordering if you need an item by a particular date; we cannot promise arrival unless we expressly confirm a guarantee.

Tracking your order

You will receive an email with tracking information when your order ships. Tracking may not update immediately after a shipping label is created.

If tracking remains unchanged or your order passes its estimated delivery date, contact contact@turnlefttshirts.com with your order number so we can investigate.

Orders shipped in separate packages

Items may be produced at different facilities and shipped separately. Packages from the same order may arrive on different days and may have separate tracking numbers.

Incorrect or incomplete addresses

Please review your shipping address before submitting your order. If you notice an error, contact us immediately. Address changes cannot be guaranteed once production or shipping has begun.

If an address entered incorrectly at checkout causes a failed delivery or returned package, additional shipping or replacement charges may apply. We will explain any available options and charges before proceeding.

Packages marked delivered but not received

If tracking shows delivery but you cannot locate your package:

• Check your mailbox, entrances, and other secure delivery locations.

• Ask household members, neighbors, or building management whether they accepted it.

• Contact the carrier for delivery details.

• Email us promptly with your order number and tracking information.

We will help investigate. A delivered tracking status does not automatically resolve every missing-package claim; we will review the circumstances and available carrier information.

Lost packages and delivery failures

Contact us promptly if a package appears lost, is returned to sender, or cannot be delivered. We will investigate with the carrier or production partner and discuss the appropriate resolution, which may include a replacement or refund.

Please do not wait an extended period to report a problem, as carriers and production partners have claim deadlines.

Damaged packages or incorrect items

If your order arrives damaged or contains an incorrect item, email us within 14 days of delivery. Include your order number and clear photos of the product, the issue, and the packaging. Keep the item and packaging until your claim is reviewed.

Please see our Refund Policy for additional details.

International shipments

Where international shipping is available, customs processing may extend delivery times. Any duties, import taxes, or clearance charges not collected at checkout may be payable by the recipient under applicable local requirements.

If a package is refused or returned because of unpaid charges, contact us to discuss available options. Any additional costs will be explained before a replacement shipment is arranged.

Your consumer rights

This policy does not limit any rights or remedies available under applicable consumer protection laws.

Contact us

For shipping assistance, email contact@turnlefttshirts.com and include your order number.